Your Karta Digital Gift Card has not been completely activated. Don't panic! The Gift Card is okay and you can resolve this without assistance.
To resolve this you'll need to follow the below steps:
1. Log in to your Karta Gift Card mobile account on your device
2. Find the Gift Card that is greyed out
3. Click on the 'Manage PIN' button and set a new 4-digit Card PIN
And that's it! Your Karta Digital Gift Card will now be activated and the Gift Card image in the app will no longer be greyed out. You can now proceed with adding your Karta Digital Gift Card to your Apple Wallet or Google Wallet, or spend it online or over the phone.
For more information about how to use your Karta Digital Gift Card, please see our article called 'How do I use my Karta Digital Gift Card?'
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